Solving playback issues

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Re: NFL App crashing upon opening

Unacceptable! Playoffs and can only watch 2 plays before getting kicked out to Home Screen. We have all tried updating app version and emptying the cache

Re: NFL app disconnects after 2-3 minutes

Roku – You need to step in and put some effort in and fix this I used to be a supporter of Roku but you’re letting this happen during the playoffs is totally unacceptable and if this does not get fixed we will likely leave Roku altogether unacceptable

kensaspen
Reel Rookie

Re: NFL app disconnects after 2-3 minutes

Same issue here...I wonder if this is a Roku issue or an NFL app issue (similar to the November issues where the app wouldn't load at all)?  Seems to me NFL needs to hire a better software team!

daddybruce
Reel Rookie

Re: NFL App crashing upon opening

Same thing here

0 Kudos
will5354
Reel Rookie

NFL+ app crashing while watching replay games

This weekend.  Watching a replay game, approx 5-7mins into the game it stop playing and it goes into Roku home screen.  Other times, it stop playing and Roku goes into restart mode.  And it happens all the time.  I checked app update, roku update, and reboot to no avail.

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will5354
Reel Rookie

Re: NFL+ app crashing while watching replay games

*

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: NFL+ app crashing while watching replay games

Hi Community Users!

Thanks for being part of the Roku Community!

We appreciate you all for reporting this issue directly to us. We would like to investigate this closely so we can help you get back on streaming in no time. 

To proceed with the review process, could you please provide the following information below?

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Your cooperation and understanding are greatly appreciated as we work to resolve this issue. 

Please get back to us soon.

Best,
Emman

Emmanuel-D.
Roku Community Moderator
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Reyno77
Newbie

Re: NFL app disconnects after 2-3 minutes

I had the exact issue after w to 3 min app would crash on any full game replay from Saturday or Sunday. I called.support but no solution. They sent me to the nfl but you only get a pre recorded message. I paid for the nfl but it isn't working. Very frustrating.

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lscott356
Newbie

NFL app not working even after factory reset

 
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ulmish
Reel Rookie

Re: NFL+ app crashing while watching replay games

OK, I attempted to view the condensed version of the Bronco-Bills game on NFL+.  This crashes my Roku TV every time.  NFL+ version is 5.0.76.  Here is the information from Issue Tracker, collected after the TV crashed and restarted:

Model: G213X - Roku TV

Serial number:  X01900E9W6LW (S08P4449W6LW)

Software version:  14.1.4 build 7709-CH

GC version 12.8.19

Timestamp: 2025-01-13T22:57:19Z

Issue ID LW-018-657

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