Solving playback issues

[Bobbyc777]

The NFL App crashes seconds after I attempt to load it. The NFL wheel spins for a few seconds, the normal menus appear for a second or two on the left side and then it goes back to the home screen. It ran fine 3 days ago.  I have restarted the Roku streaming stick, restarted my LG TV (where other apps run fine), removed and reloaded the NFL app. It runs fine on the browser on my laptop.

Roku Model 3810X - Stream Stick+

Software Version: 14.0

Ser. #: YH002G990983

Device ID: 213162990983

NFL App: V 5.0, Build 73 (Up to date)

Tracker ID: 83-468341

[Cloverdaze]

20 Nov not working nfl app starts to load the crashes back to Home Screen.

roku player 4230x

[GreerMc]

I am having exactly the same problem with my NFL app. It opens, attempts to load, side menus load, then it crashes me back to the Roku home screen.

Running Model 4850X-Ultra

Software version: 14.0

[pbelda1219]

We have never had a problem with the NFL app automatically going back to the Home Screen until now.  I can stream on my phone, but every TV/Roku device in my house always takes me back to the home Roku screen.  I cannot cast a game from my phone to any TV either.

[johngeiselman]

i'm having this problem, what can i do.  nov 20 2024

[stlblues1226]

This just started happening to me as well on multiple Roku devices. All other apps are working normally. I have tried uninstalling and reinstalling the app multiple times. Cleared the cache on the device. Restarted the device from the Settings menu. Unplugged the device. Restarted my modem and router even though the Roku is hard wired to the router.

Model 4802X - Roku Ultra

Serial Number - X01000GSTVT9

Device ID S0DA243STVT9

Current Software Version 14.0

Issue Report Tracker:

Software Version 14.0.4 build 12221-C2

GC Version 12.6.32

Timestamp 2024-11-21T05:15:30Z

Please use issue ID T9-468-315 to report the current issue.

NFL app version 5.0 Build 73

Please get this corrected as it seems to be a recurring issue.

[Darwineous]

I’m experiencing an issue with the NFL app on my Roku device. When I attempt to launch the app, it briefly loads but then crashes and returns me to the Roku home screen. Other apps on my device are working without any issues. 

Device and App Details:

• Roku Device Model: 4802X – Roku Ultra
• Software Version: 14.0.4 Build 12221 – C2
• NFL App Version: 5.0 Build 73
• Tracker ID: 7H–468–307

Steps I’ve Tried:

1. Restarted my Roku device. 
2. Removed and reinstalled the NFL app.
3. Verified that my Roku software and the NFL            app are up-to-date

Unfortunately, none of these steps resolved the issue. I’d appreciate any updates on a resolution or additional troubleshooting steps I can take

[DRZSKI]

I am having the same problem with NFL+ No option to remove and reinstall. Only option is to not renew.

[Cheeboh]

I’ve had the NFL app on Roku for years with no problems until today. Suddenly the app crashes when attempting to open and goes back to the Home Screen.

Model: 3820X - Streaming Stick 4K

S/N: X0170016VGMX

Software Version: 14.0

Device ID: S08Y4256VGMX

Tracker ID: MX-468-451

NFL app Version 5.0, build 73

[Bobbyc777]

Well, this problem came back a month later (20 November).