Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
daddyrin4
Newbie

Re: NFL App wont load on Roku TV

Jump to solution

Past two days NFL app won't load. Crashes back to home screen. Restarted and updated my Roku device numerous times. 

0 Kudos
Billthay
Newbie

NFL Channel crashing. Netflix doesn't work either. HELP

Jump to solution

I have a TCL model 65R617 running software version 14.0. Netflix has been a constant problem for me, freezing and crashing up the point when I cancelled it. Reading through the board, seems like I'm not the only one who can't get it to work.

Newest issue, and why I'm here, is the NFL channel (version 5.0 build 73) suddenly stopped working. When I attempt to open it, I get sent back to my Roku home screen. I deleted the app and unplugged my TV before reinstalling but the issue remains.

 I am able to open and run other channels so it's not a connection error.

Is there a fix? If not, is it time for me to switch to another streaming service?

0 Kudos
Bobbyc777
Reel Rookie

NFL.com subscription appears to have been deleted ....

Jump to solution

I contacted Roku via chat and phone. They say I have no subscription to NFL.com on my account & that is why things are not working. I went to my account and did not find a subscription. My credit card was charged a few days ago for the subscription AND I am able to view it via my browser. (And it was working fine on Sunday.) It would appear that many of us have lost our NFL subscriptions from our Roku accounts. (A better error msg when trying to start the app would be nice.)  So Roku told me to contact NFL.com to resolve this.  BTW, I got my subscription directly through NFL.com and not through Roku.

I will now try to figure out how to contact NFL.com - wish me luck!

0 Kudos
JKeasy
Newbie

Re: NFL App wont load on Roku TV

Jump to solution

Same as others, the NFL app crashes when attempting to open and goes back to the Home Screen.

Model: 4210X - Roku 2

S/N: 5F461K039029

Software Version: 14.0.4 build 12221-04

Tracker ID: 29-468-907

NFL app Version 5.0, build 73

Please let me know if you need anything else from me and I look forward to hearing back from you regarding this issue.

Thanks,

James

0 Kudos
Rosabelle
Newbie

Re: NFL App wont load on Roku TV

Jump to solution

Same problem.  Deleted and reloaded app.  Same problem.  I'm not going to bother giving my Roku info.  Obviously it's a Roku system problem across different Roku devices.  So asking for additional info is just a smoke screen distracting from solving the problem.  

0 Kudos

Re: NFL App wont load on Roku TV

Jump to solution

This has not been resolved both my roku tvs won't load up and I've tried resetting everything and updating

0 Kudos

Re: NFL App (NFL+ Premium) won't load on Roku TV (20 Nov 2024)

Jump to solution

Same problem on both my TVs but works fine on my fine, obviously this is a huge problem with Roku as there are tons of post from a month ago when this apparently happened before

0 Kudos

Re: NFL App wont load on Roku TV

Jump to solution

Please try and fix this i know it's not my personally TV bc it just started happening and it does it on both tvs i own but works fine on my phone

0 Kudos
Dle
Reel Rookie

Re: NFL App wont load on Roku TV

Jump to solution

Same problem for me too, starts to load then boots back to home screen.

Model 3941RW2- Roku Express 4K+

Software version 14.0

0 Kudos

Re: NFL App wont load on Roku TV

Jump to solution

Issue just started happening to me yesterday (11/20/2024) with the NFL app. Same as everyone else, won’t load and takes me back to the Home Screen.

model: c139x-Roku TV

serial number: x000001MTKS (S02V2121MTKS)

software version: 14.0.4 build 12221-93

gc version: 12.6.32

 

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.