Solving playback issues

[JPRubenstein]

Hi all;

my Roku is not loading the NBC10 Philadelphia app. It does not require service authorization. This is an app that’s supposed to be free for all with no cable service required. It streams properly on their website and I’m able to webcast it to the Roku. BUT if prefer if the app ran properly on the Roku. I tried contacting the app developer and got no reply. Any suggestions?

When trying to open the application, we get the error “Roku encountered a problem. Please try again later.”

we’ve tried rebooting the Roku and reinstalling the app but have been getting the error for a week now. 

[makaiguy]

@JPRubenstein-

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache? Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.