Solving playback issues

[Rachelarnold]

Thanks. I have also logged this error with my5 using the link provided.

[HannaB]

Where's the link to report an issue with My5 please?

[annmclaren]

On Page 1 of this thread.

[Rachelarnold · Accepted solution]

https://help.channel5.com/hc/en-gb/requests/new?ticket_form_id=360000020277

[Rachelarnold]

I had this message from My5 yesterday

Customer Support Team | My5 (My5)

22 Feb 2024, 17:29 GMT

Hi, thanks for your message and apologies for the problems you've been experiencing.

Our Tech Team are currently looking into reports of problems of this nature on Roku/Now devices to understand what is causing the problem and how they can get it fixed as soon as possible.

Thanks and apologies again for the problems with this.

Customer Support Team | My5

[MRjt]

It's fixed .

[Offbeatdave2]

Can confirm now working here as of tonight (Friday 23rd). Thank You everyone for pushing 5 for a fix. 

[Rachelarnold]

Bonus is there appear to be no ads!

[RokuArjiemar · Accepted solution]

Hello Community Users!

We appreciate your feedback regarding the recent updates. For those who are still experiencing issues, please contact the channel provider for further assistance.

Thanks,
Arjiemar

[My5]

This was due to an update and should now be resolved.  Enjoy My5 again 🙂