Solving playback issues

[MRjt]

Same problem  here  roku unable to help  ,have logged with my 5 ,John 

[MRjt]

Oh forgot  to say i have rebooted roku ,un installed  and reinstalled  but still problem persists, 

[atc98092]

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@MRjt wrote:

Same problem  here  Roku unable to help  ,have logged with my 5 ,John 

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Roku can't help. Only the channel provider can assist when the problem is with a specific channel. 

[atc98092]

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@MRjt wrote:

Oh forgot  to say i have rebooted Roku ,un installed  and reinstalled  but still problem persists, 

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If that is the order you performed the steps, your uninstall did not succeed. You must remove, reboot, and then reinstall in that exact order. 

[Grannie]

Mine is having the exact same issue. But I don't believe its a ROKU issue. We also have a NOW device in our home and that is encountering the same issue. I have contacted MY5 who have responded and are looking into the problem

[MRjt]

My5 have acknowledged the problem  and are looking into it as we speak 

[Jenine15]

Just received the below message from my5 to say being looked into. So anyone who has this issue report to my5 using the link I provide previously. Or just await the fixed update 🙂

Hi, thanks for your message and apologies for the problems you've been experiencing.

Our Tech Team are currently looking into reports of problems of this nature on some Roku/Now devices to understand what is causing the problem and how they can get it fixed as soon as possible.

Thanks and apologies again for the problems with this.

Customer Support Team | My5

[annmclaren]

I feel so much better having found this thread and knowing it's a widespread Roku issue. I, too, have followed all the usual steps with no success and have now reported it using the link provided. Good to hear they're looking into it. 

I can still get My5 on my smart TV but where all episodes of a series are available on Roku, that's not the case on the TV app, they only seem to be available up to whatever's been shown on "normal" Channel 5.

[atc98092]

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@annmclaren wrote:

I feel so much better having found this thread and knowing it's a widespread Roku issue.

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It's not a Roku issue. It's an issue with the My5 app on Roku devices. My5 has to fix their app, there's nothing Roku can do to resolve the issue.

[annmclaren]

I knew that. I meant to say I was relieved to learn it was a widespread issue ON Roku (and Now). 

I'll be more careful with my prepositions in future 😁