Solving playback issues

[HLK]

I've had my Roku for about a year and it's always been fine. Tonight whilst I was watching something it suddenly started making the loudest buzzing/static noise and the screen went all green and stripey. I tried to turn the TV off but it wouldn't turn off, even when i was using the TV remote. The only way I could turn it off was to switch the whole thing off at the wall. It's happened twice more since and it scares the **bleep** out of me every time. It's so loud! Anyone know what's going on? 

[renojim]

Is this a Roku TV or a Roku device connected to a TV?  Either way, it sounds like a major problem with the TV.

[HLK]

It's a roku device attached to my TV. It's always been fine up until now. 

[RokuERey]

Hi @HLK,

Thanks for reaching out. Is this device directly powered by the TV USB port or by a wall outlet? Could you also tell us if this issue happens while accessing a channel or if it happens after a long period of streaming? Have you tried moving it to a different TV and see if there are any differences?

Tell us more about this so that we can further look into it.

Thanks,

Rey

[becky8]

cannot recive my e mails from roku

[RokuJohnB]

Hi @becky8,

Greetings from the Roku Community, and thanks for keeping us posted!
We'd like to know more about the issue that you're experiencing. Are you trying to activate a Roku device or TV? Could you elaborate more about the issue that you're experiencing?

We'll wait for your response, and we will continue to assist you further.

Best regards,

John

[Crysta123]

My tv just started doing the same , did yours stop and if it advice on how to fix mine ??