Solving playback issues

[JRolenz]

I too am having this issue. I have it on my Roku Express. I just got it over Christmas as a present. The Roku channel itself is a problem. I have done what others have said to try with the restart the machine, and remove and re-install the channel after a re-start. Nothing. I think it is spreading as another channel Movieland and TV is also not working. I am right on top of the router with it and it was working out of the box.

Any suggestions anyone?

[RokuMary-F]

Hi @JRolenz,

Thanks for your first post in the Roku Community!

We understand that you are facing an issue with streaming with multiple channels. We want to make sure that we can get this resolved as soon as possible

Try the steps below to help resolve the problem:

1. Check for updates (Settings > System > System update > Check now)
2. Try removing the channel that you are experiencing the issue with from the Roku home screen. Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more and see if this clears up the issue.
3. Check Internet connection (Settings > Network > Check Connection) must be "Connected"
4. Restart your Roku player: Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
5. Last resort, factory reset ( Settings > System > Advanced system settings > Factory reset )

See more tips and troubleshooting steps for this type of issue here: How to resolve a channel playback issue | Official Roku Support

This should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply back and we will be able to assist you further.


Best regards,
Mary