Solving playback issues

[AJA1]

I have a roku LE HD that I have plugged into my Sanyo 32 inch LED tv which manufacture date is December 2018. It is plugged in directly to a power outlet. I have Wi-Fi in my house with excellent signal but when I’m watching Netflix or Pluto tv it will just cut out and the screen goes back to the Roku screen and then shows the main screen with my apps on it. What is causing this? Is it the age of the tv or the Roku device? 

[RokuRiamie-D · Accepted solution]

Hi @AJA1,

Welcome to the Roku Community!

Thanks for letting us know about your concern with the Netflix and Pluto channels that kickback to the Roku Home Screen. No worries, we are more than happy to assist you with this.

Let's see if this will work for you. Follow the troubleshooting steps below.

Restart your Roku device:
To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If this doesn't help you resolve the issue, you can try restarting the connection of your Roku LE.

Reset the network connection:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

For reference, you can visit this support article: How to resolve a channel playback issue

Please keep us posted.

Regards,
Riamie

[makaiguy]

@AJA1-

What speed does your Roku show for its net connection?

Settings / Network / Check connection
After this completes and it returns you to the Network screen, that will show you the speed it determined.

Note that this can vary considerably depending on varying congestion on your network.