Solving playback issues

[Mariaclara]

Minha TV Roku começou a mudar os aplicativos sozinha. Pensei que seria um problema no controle, tirei as pilhas e ela continua passando entre os aplicativos e configurações, liga e desliga, volume vai de 0 a 100 em segundos, não consigo ver nada, o que posso fazer para solucionar? 

[makaiguy]

Translated from Portuguese:

My Roku TV started to change apps on my own. I thought it would be a problem in control, I took the batteries and it continues to pass between the applications and settings, turn on and off, volume goes from 0 to 100 in seconds, I can not see anything, what can I do to solve?

[RokuJohnB]

Hi @Mariaclara,

Greetings from the Roku Community, and thanks for letting us know!

Please be aware that the Roku Community only supports the English language, and we had to use Google Translate to understand your inquiry.

We understand you are having a problem with the Roku TV. We're happy to assist you. Please try to restart your Roku TV by going to settings, system, power, and system restart.

If the problem still persists, can you please provide the following information below?

• When did the issue start?
• What is the current software version of your Roku TV by going to settings, system, and about?

We look forward to your responses and gathering your details.

Kind regards,
John