Welcome, @cheryldonahue.
Thanks for reaching out here in the Roku Community!
We understand that you're encountering an issue with the Max app. We're here to keep an eye on this.
Could you please tell us the exact behavior of the app? A short video clip or a photo of the incident could help. Have you tried other apps? Are they also experiencing the same behavior?
To ensure that no steps are left undone, we recommend visiting this support article: How to resolve a channel playback issue.
In the meantime, we suggest contacting Max customer support for more advanced troubleshooting and further assistance in resolving this issue.
We are hoping that everything will be sorted out for you soon.
All the best,
Emman
Emmanuel-D.
Roku Community Moderator
