Solving playback issues

[RokuTakashi]

Hi, @poopenhaus 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with the MAX app on your Roku device along with the details we need for an investigation.

The information you have provided will be forwarded to the appropriate Roku team for further investigation. Once more details have been gathered, an update will be provided in this thread.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[arnoldaj74]

apparently this is still an ongoing issue 

[RokuEmmanuel-D]

Hi, @arnoldaj74.

Welcome aboard! Thanks for reaching out here in the Roku Community. 

We completely understand that this is still happening to you, and we're happy to help you further with this. 

Could you please provide your device details so we can have it investigated?

Here's the requested information:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to hearing from you soon. 

Thanks,
Emman