Solving playback issues

[Alec4]

Tracker ID: The Provided steps don't seem to do anything. I've attempted multiple times.

Roku Information: TCL Model = 65S421, Serial = YN00YE018307, Device ID = J798CY018307, Software Version = 13.1.4 * build 1510-30

Channel Information: "Max", Version 57.8 * build 1

[RokuTakashi]

Hi, @MutterErde 

Thanks for the post.

You can send the information in this thread, or you can send it via Private Message here in the Roku Community. 

To send a PM, select and proceed with a user's page by tapping in the avatar. Then, there will be a "Send this user a Private Message" icon on the profile page.

Best wishes,
Kash

[MutterErde]

TCL Model 55S403

Serial Number YN00Y9875689

Device ID 9T681Y875689

Software Version 13.1.4 build 1510-30

The problem is with Max

Version 57.8.1(4.8.1)

Build 2

Pressing the home button five times takes me to the Home Screen.

Pressing the back button five times leaves me on the Home Screen. There is no ID to provide you with.

I am not able to attach a video clip here, only a photo. 

I have sent all of this info to Max this morning as well. 

[RokuEmmanuel-D]

Thanks for the post, @MutterErde.

We see that you're also encountering this issue with Max's zoomed display. Rest assured that we've already passed this along to the appropriate Roku Team for review and investigation. 

Our Roku support team is now actively working to resolve this, and we'll update this thread once a resolution has been provided. 

Let us know if you need more help; we'll gladly assist. 

All the best,
Emman