Solving playback issues

[Schrader451]

I adjusted the advertising options to not display targeted ads, whatever it’s called but there is a glitch in the privacy, advertising portion of the software. It worked fine last night. I found that in a post about NFL app crashing. Hopefully it works later today also.

[RokuRiamie-D]

Hi @carolmarc10 and @waresoft2,

Our Roku team is already aware of this issue, please provide us with the following:

• Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
• Roku device model, serial number, device ID, and OS version.
• Channel version (highlight the channel and press the star (*) button of your Roku remote)

Please keep us posted.

Thanks,
The Roku Community Team

[Schrader451]

You want me to do this again? I posted in my original message.

[waresoft2]

Will do.  I'm at work currently.  I'll have this info to you in about 8 hours.

[waresoft2]

• I'm at work.  I had my wife try your fix and she confirmed that it's working!!

[waresoft2]

The fix was from Schrader451

[Schrader451]

I’m hoping it is the fix. Bizarre glitch if it works.

[carolmarc10]

Not working 

[Schrader451]

I’m guessing you signed out and deleted app, restarted and all the other stuff.

[filmjewel]

Anyone else having issues with the Max app crashing? It will play a commercial fine and then 10 seconds into the episode starting it crashes. Currently the only way I can watch is if I airplay from my cell… 

I’ve checked for updates, deleted and reinstalled the app but I’m still running into the issue on all my Roku devices. Any word on an update for the app?