Solving playback issues

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JudiCee
Reel Rookie

Re: Max App pause and playback issue

Right? I actually avoid pausing no matter what's going on. Dinner? Max keeps playing. Conversation? Max keeps playing. 

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atc98092
Community Streaming Expert

Re: Max App pause and playback issue

They did release a new version of MAX yesterday. But I will say that I see complaints about MAX on multiple platforms. It's not a Roku problem. Android based apps have the same issue, and I think Apple TV is reporting it as well. HBO needs better programmers. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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rc6
Streaming Star

Re: Max App pause and playback issue

I am not having this issue on my Android devices. It's just the app on my Roku Ultra. The app is up-to-date and I'm testing again.

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rc6
Streaming Star

Re: Max App pause and playback issue

The issue is not fixed. Back to using the TV app.

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adamandcarrie
Reel Rookie

Re: Max App pause and playback issue

We’re still having the same problem. Super annoying. 

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Anonymous
Not applicable

Re: Max App pause and playback issue

Experiencing the same issue. Hopefully someone at Roku is working on it.

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rc6
Streaming Star

Re: Max App pause and playback issue

It's MAX that has to fix the issue.

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atc98092
Community Streaming Expert

Re: Max App pause and playback issue


@Anonymous wrote:

Hopefully someone at Roku is working on it.


It's not Roku's problem to fix. HBO owns the channel and pays the programmers that develop it. They are the ones that have to fix it. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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dragonboots2005
Roku Guru

Re: Max App pause and playback issue

I removed the app and added back and just like I thought it made ZERO difference.  I have (2) Roku Express 4K+'s.  

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dragonboots2005
Roku Guru

Re: Max App pause and playback issue

I sent Max the link to this topic.  I"m tired of their lazy a's not fixing stuff.  Continue watching has never worked right on it either.  Most times it won't save your place or the next episode to watch & ready to click on.  It stays on the ep you just watched.  

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