Honestly, a lot of folks need to learn that streaming technology, in particular the programming aspects of it, is still in its infancy. A mere 25 years or so (roughly), videos began showing up online. They were all extremely short, very low resolution, and almost none played smoothly. And forget about even being able to scroll through any of them. Most would just freeze up and often the page on which it was loaded would just loose its connection entirely.
Fast forward to today. There are many issues that persist simply because there are far more device brands and types with unique hardware configurations, each of which needs its own specific sets of code. So many different programs being necessary for you to watch what you want, when you want, on whatever you want takes hundreds of thousands of coding hours.
One small issue such as not being able to fast forward or rewind, or having the app "remember" where you were last in your programs, is probably NOT as high on the priority list as, say, "Will it even work on an iPad? An iPhone? A Samsung Galaxy? A Chromebook? Windows? Mac? etc. And don't forget to include every relevant and supported OS that exists on every device. Get the picture yet?
The bottom line is this. Very few consumers are fully aware of what their particular set up (device and OS) requires in human work hours just to get an app working on that device at all, even with some bugs and oversights, much less how many work hours it takes to get it working on every other device and OS out there.
The point is, to call a glitch like this occurring for six months, or even a year for that matter, a sign that the company doesn't care or listen to its customers, is just a sign that customers in general simply do not fully understand what it takes to get what you already have, bugs, oversights and all, into your hands and/or living rooms.
People need patience. And there's not enough of that in this world these days. Give it time for goodness sake! Sure, go ahead and put the complaint out there, but for gosh sakes, give the people who make this cool technology in your hands (without whom you wouldn't have ANY of it) a freaking break! They can't respond to every single little thing all at once!
I had the same issue with Max months ago, but I knew because it was being discussed, and that some were smart enough to go directly to Max with their complaints, that the people who could fix this were indeed listening and working on it, and that sooner or later it WOULD be fixed. And now, here we are. It's still not perfect but it's better than it was.
To the programmers: KEEP UP THE GOOD WORK AND THANK YOU FOR ALL YOUR BLOOD SWEAT AND TEARS, AND MOST IMPORTANLY, YOUR TIME!
Everyone else: Develop a little patience and maybe stop assuming that just because your little complaint hasn't been fixed yet means the company doesn't care about you. It doesn't. "The company" doesn't fix the issues. The people who work for them do, and they do care.
Take a deep breath, smell something pleasing, open your window and listen to some birds, or the honking noisy traffic outside. Whatever it takes to relax.
This too, shall pass. 😎
onn Roku 43" TV model 100012584 running version 12.0.0
Twenty plus years of online experience as a web developer, general user and consumer. Recording engineer. Sixty plus years of troubleshooting and problem solving in several fields. Here to help and get help when I have issues with Roku. Nothing more. Not here to socialize. That's what real life is for. 😉
