Solving playback issues

[11drawbridge]

Anything? I'm still having issues and can't figure out what's wrong.

[RokuEmmanuel-D]

Welcome to the Roku Community, @11drawbridge!

We understand that you're still having issues with the MLB app's audio, which is still choppy when trying to stream the app. 

Could you please provide the latest software version of your Roku? It can be found in Settings > System > About. Also, you might need to check if your Roku Ultra is in the latest version. Just navigate to Settings > System > Software Update > Check Now. 

We are eagerly awaiting your response. 

All the best,
Emman

[11drawbridge]

The software version is 14.0. It's the video that's choppy, not the audio.

[11drawbridge]

I guess y'all weren't really eager. 🤷🏻‍♂️

[RokuEmmanuel-D]

Hi, @11drawbridge!

Thanks for flagging this to us, and we apologize for not getting back to you sooner. We have noticed that you're still experiencing this issue. We would like to continue assisting you and forward this over to the relevant team for further review and investigation. 

Could you please provide the latest details on your device here so we can delve deeper into this matter?

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Also, a photo of the incident.

In addition, we would also like to know what troubleshooting steps you have taken in an attempt to resolve the issue. 

We are looking forward to hearing from you. 

Regards,
Emman