Solving playback issues

[RokuJohnB]

Thanks for keeping us posted, @Prutastic2112!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

[Prutastic2112]

Just wanted to follow up on the status of this.

Thank you for your help.

[RokuJohnB]

Hi @Prutastic2112,

Thanks for keeping us posted!

Our appropriate Roku team is still investigating this problem. Once more information is available, we will update this community thread.

Your extended patience and understanding are much appreciated.

Thanks,
John

[Prutastic2112]

Thank you.

[Kemper34]

is this ever going to be resolved?

[WordyNikki]

Same issue here, started at the same time. This issue is affecting many users, could it be prioritized higher please? Paying for a subscription that won't work through your service right now! 😞

[RokuJharra-Q · Accepted solution]

Thank you for posting here in the Roku community, @WordyNikki!

Thank you for informing us about this issue. We would like to investigate further. Before we proceed, can you please confirm if the issue is happening with all channels or just one specific channel? Also, when did the issue first occur?

We recommend the following steps to help resolve the issue:

1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

If you haven't tried any of the troubleshooting provided on our support page, here is how to resolve a channel playback issue. If you have applied this to no avail, please share the details below with us.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Channel version (highlight the channel tile, then press the * sign button on your device).

Upon receiving this information, we will pass it along to the appropriate Roku team for further investigation.

Thanks,
Jharra

[Kemper34]

This is still screwed up. It is simply unbelievable that ROKU doesn't have the ability to fix this. I tried your suggestions and still the same.

[RokuJharra-Q · Accepted solution]

Hi @Kemper34, thank you for keeping us updated.

We appreciate your cooperation and for trying all the troubleshooting steps mentioned in the thread. Please be advised that this issue is specific to the MLB app only. We strongly recommend that you contact their customer support team for further assistance and clarification. Most content on the Roku platform is provided and updated independently by the channel's providers.

Thanks,
Jharra

[Prutastic2112]

MLB previously directed me to contact Roku.

This issue only affects Roku. It does not affect MLB.TV on only devices.