Solving playback issues

[LFGSD]

Before update live streams were buttery smooth. After update live streams are choppy.

PIcture is still clear and resolution is great, but movement is jittery like its dropping frames or frame rate is not processing properly. No buffering or freezing, just overall rough/not smooth, consistently choppy.

Backup/pause game a few minutes or even watching archived games and same results.

Went through all troubleshooting steps provided online by Roku and MLB. Hard reset of Roku, uninstall/reinstall of MLB app, etc.. no dice.

Bandwidth is stable at 400+ Mbps.

MLB app on other non-Roku devices in the house are fine, buttery smooth. Streaming of same games simultaneously on other devices and they are perfectly smooth with great quality.

Also worth noting, the issue is not present streaming MLB games via other apps on same Roku unit. The MLB game last night on ESPN via Youtube.tv (on same Roku Ultra) was perfect, buttery smooth. 

Issue appears to be between Roku version 13.0.0 build 24048 and MLB app version 8.8.2.

[makaiguy]

@LFGSD-

All of the similar reports I've seen re Roku 13.0 involved ten year old Roku 3 units running large apps like Netflix and Prime.  Is your Roku a Roku 3?  Settings/System/About will show you the model name and number.

[LFGSD]

Model 4802X - Roku Ultra

OS Version 13.0.0 build 24056-C2

MLB app version 8.8.2

One hunch is that there has not been enough memory allocated to the MLB app in Roku OS 13, so app is not able to cache necessary buffer for smooth playback.

This issue is very specific to the MLB app. All other apps are perfect as usual.

Thanks everyone for your feedback and suggestions.

[RokuJohnB]

Hi @LFGSD,

Greetings from the Roku Community, and thanks for raising this concern directly to us!

Please be aware that we have passed along your information to the appropriate Roku team for further.

Your patience and understanding are much appreciated.

Kind regards,
John

[Prutastic2112]

I have noticed this happens to me also, but only when utilizing Private Listening through the remote or Roku app.

4800X - Roku Ultra 

13.0.0 

Build 24056-C2

[RokuJohnB]

Hi @Prutastic2112,

Greetings from the Roku Community, and thanks for the additional information!

We want to investigate this issue you had with the MLB channel further since the live stream is choppy. Can you please provide the following details below?

• What troubleshooting steps have you taken so far?
• When did the issue start?

With detailed information, we will be able to further investigate this problem.

Thanks,
John

[Prutastic2112]

I have unplugged the Roku for 30 seconds and plugged it back in.

I have restarted the Roku from the main menu.

I have unplugged my internet router for 30 seconds and plugged it back in. My Roku is connected via ethernet.

I have Uninstalled and reinstalled the MLB app on Roku.

I have uninstalled and reinstalled the Roku app on my phone.

[Prutastic2112]

Issue started when Roku update to version 13

[RokuJohnB]

We appreciate the information that you have provided to us, @Prutastic2112!

We would like to gather more information regarding this issue that you had with the MLB channel. Could you provide us with the Tracker ID by pressing the home button five times and the back button five times as well? What channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?

Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.

Thanks,
John

[Prutastic2112]

T1-209-919

MLB

Version 8.8 Build 2