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Solving playback issues

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Lasure
Reel Rookie
‎11-04-2023 08:22 AM

MAX Issues on Roku temporarily solved by a restart

Absolutely,  I have the same issue. I have a New Samsung QN75Q60CDFX and also only experience the issue on Max when watching shows.  Sometimes I can get it to stop by restarting the Roku.  

They obviously have a programming issue that needs to be resolved, rather than instructing their customers to continue to spend more money on unneeded accessories. 

The problem is recent and isolated to one streaming service. Maybe it's better to cancel the subscription until they get it fixed.

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2 REPLIES 2
RokuTakashi
Community Moderator
Community Moderator
‎11-06-2023 12:54 PM

Re: Issues with HDCP 2.2 and HBO Max so far only with Curb Your Enthusiasm???

Hi @Lasure,

Thanks for posting here in the Roku Community.

We appreciate your understanding regarding this issue. We recommend contacting MAX directly and letting them know about this so it can be addressed promptly on their end.

We hope this issue will be sorted out soon.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Lasure
Reel Rookie
‎11-09-2023 03:29 PM

Re: Issues with HDCP 2.2 and HBO Max so far only with Curb Your Enthusiasm???

I have to confess that I upgraded my cables and the issue seems to have been resolved. 

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