Solving playback issues

[Alls]

Lost All Antenna Channels. Changed antenna few times, just purchased a new one, did a reset and no channels found. 

[Bobcat3]

I have the same problem. Roku tv.  I have lost all over the air antenna channels.  I have done a factory reset of the tv, and have tried rescanning multiple times.  I used to get 30 OTA local antenna channels and now zero of them are found. 

[RokuERey]

Hi @Bobcat3 @Alls,

Welcome to the Roku Community!

Thanks for flagging us about this issue and we appreciate the effort in trying to resolve this. 

We would like to know if performing a rescan on the channels helps. You can do this by navigating to Settings > TV inputs > Antenna TV > Scan again for channels. Then, right after, do a system reboot by navigating to Settings > System > Power > System restart.

Let us know if that works!

Thanks,
Rey

[Bobcat3]

I did the 2 steps that you provided.  And then I scanned for antenna channels again.  No channels were found.  My antenna is hooked up and I’m very close to many local antenna channels.   This seems to be some change in the Roku system.  

[Opereira66]

Olá! O mesmo aconteceu comigo.  Já segui todos às dicas dessa comunidade e não resolveu. Isso aconteceu após a atualização 13.0.0. 

[Jenniffer]

My Philco Tv was upgraded to  v. 13 more then a week ago and since then I’ve lost the ability to watch local channels. I tried a factory reset via software and  also pressed that button on the back of the TV for a reset but none of that worked. My internet connection is good, so it was not caused by that. The message I get when I click on Local Tv is that there was an error and I should search for new software updates, but I’m already on v. 13. Follows some extra info for referente: issue ID: RF-244-227, model G503X, serial number: X01200XG73RF (S0EN500G73RF), software: 13.0.0 , revision:24062-DL , G.C version: 11.7.22.  Any help is much appreciated. 

[waynejessee]

I experienced the same problem after update 13.0.0 a couple weeks ago.

Not happy.

[RokuERey]

Greetings Community users,

We appreciate you keeping us posted about this issue. In this case, we'll need help from the appropriate Roku team, and we'd also appreciate it if you could share the details below with us.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have the information available, we'll be able to forward this over to the appropriate Roku team.

Thanks,
Rey

[Opereira66]

Modelo AOC43S5195; ID 8309X; N⁰ série X0050049HMJE; versão do software 13.0.0 revisão 24062AG

[Opereira66]

Complemento ID do dispositivo S067789HMJE