Solving playback issues

[DocBob]

My Roku TV recently auto updated the background main menu image.  Simultaneously the TV schedule started to glitch on the times it displayed. It’s displaying showtimes at times other than the current time. Is there a reset for that?

[RokuJanadeeK · Accepted solution]

Hi @DocBob,

Greetings from the Roku community!
Thank you for letting us know about the issue you're running into. We're glad to help.

Kindly try to reboot your device by going to Settings > System > Power > System Restart. Alternatively, try unplugging your TV from the power source and plugging it back in for approximately 60 seconds. Furthermore, kindly refer to this support article for more information on setting the default time zone: How to Change the Time Zone.

If the issue persists, please let us know, and we'd be more than willing to continue assisting.

Regards,
Janadee

[DocBob]

Thank you, that took care of it. 

[RokuJanadeeK]

Hi @DocBob,

Thanks for keeping us posted!

We're elated to know your issue was resolved. As we aim to provide an accurate resolution as possible, we appreciate your patience and cooperation in dealing with this concern.

For more issues or inquiries you'd like us to address, please do not hesitate to contact us. We're eager to assist.

All the best,
Janadee

[DocBob]

unfortunately, it’s back to the same problem again today. I don’t know what changed after the new background image was downloaded. Is there any way to go back?

[RokuERey]

Hi @DocBob,

Thanks for keeping us posted!

Let's check to see whether this solution works. If the problem persists, try performing a system restart by unplugging your device, letting it sit idle for ten to fifteen minutes, and then plugging it back in. This will allow you to determine whether or not the problem has been resolved.

Please let us know how it goes!

Regards,

Rey

[makaiguy]

@DocBob-

That "background image" is called wallpaper.

The wallpaper settings are found in Settings / Theme (may take a few seconds to load).

The Wallpapers item will let you select from the ones available for your Roku TV.

Seasonal wallpapers and Sponsored wallpapers will determine whether you'll let Roku occasionally change your wallpaper from what you've selected.

Above menu items are for Roku devices.  I think they're the same for Roku TVs but I'm not where I can check this right now.

[Wayneboy]

The issue I'm having with my ROKU TV, is the channel guide time is one hour behind in the morning, but when I turn on the TV in the afternoon the time is correct. This is very strange to me! What is the explanation for this?

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Wayneboy!

We appreciate you for reaching out regarding this matter. We'd be more than happy to assist.

For reference, would you mind providing us with a photo of it? In this case, we recommend automatically setting your system's time by navigating to your Home screen. Scroll up or down to select Settings > System > Time > Time zone > Set automatically. Let's see if this will correct the time zone on your Live TV Schedule.

Let us know how it goes and we'll go from there. Hope this helps!

Best regards,
Carly

[jakexa]

Set automatically is Not listed so my clock is 1hr behind as to the listings. I can't even manually put time in.i switched it off and back on again still the same. Changed time format to 12 hr still an hour behind. I changed from United kindom to grenich meantime still the same. So all my programmes are listed an hr early. Looks like I need a new TV its only 11 months old. I can't even connect it to Internet yet my phone picks up TV but TV don't pickup my phones Wi-Fi. Its rubbish.