Solving playback issues

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Jim-G
Newbie

JVC Roku TV - gone blue screen on me / has sound - no picture

TV was functioning fine ...then just no picture ...good sound ...blue screen ... Powered down ...no help...unplugged for 6 hours ...no help .... any Ideas? 

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: JVC Roku TV - gone blue screen on me / has sound - no picture

A number of TV manufacturers have licensed Roku technology for inclusion in some set models and market them as "Roku TVs". Roku doesn't manufacture "Roku TV" sets or their remotes, it only supplies the Roku operating system which provides the Roku functionality. This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Manufacturer support contacts for Roku TVs can be found in this support post: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Jim-G
Newbie

Re: JVC Roku TV - gone blue screen on me / has sound - no picture

Thank You ...I'll give that a try... FYI: the Roku remote that came with this TV is exactly like the other 3 remotes I have for using the Roku Sticks on other TV's in the home, which led me to believe the TV was manufactured through Roku.. thanks for setting that straight 

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Ddickson50
Newbie

Re: JVC Roku TV - gone blue screen on me / has sound - no picture

I just did this and it worked... home button 5 times, up arrow once, rewind twice, fast forward twice. Saw it on a 2 year old video. The TV recycled itself twice and voila... came on again where I could see the menu!!

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