Solving playback issues

[TE5LA]

My Roku will, every few days to a week or so, become very distorted in audio. It almost sounds like people are under water. Even the sounds of navigating the menu have this issue. The only thing that temporarily corrects this is rebooting the Roku and has worked 100% of the time.

Unit is connected only to a Sony TV.

Note: Changing any audio setting in options has no effect. 

[boogernose]

So have you tried Settings/Audio/Menu volume OFF

[TE5LA]

Yes, it goes away when there is no volume, but unfortunately, my lipreading skills are not all that good. Guess I could read subtitles, but I'd really like sound, especially when watching music programs.

Oh, it also goes away when I turn the TV off, but so does the video.

[boogernose]

Menu volume set to off does not do any of that.

I now know what your problem is.

[TE5LA]

Recommending someone turn off the volume to fix a sound issue sounds more like you are the malcontent. I am an electronics technician specialist for over 35 years. This is a Roku problem, not a me problem.

"menu volume set to off" sounds like a setting to turn off the menu audio. If it is not, then it is a stupid description of the setting. As the audio issue is not restricted to the menu, as I stated, this would not fix the issue.

Also, if somehow turning off the menu volume somehow could resolve an issue of distorted speech in a movie, this would still not be a solution since I want sound on the menu.

[boogernose]

Lets understand I was simply trying to help you solve what might be a simple problem.

Toggling that setting has helped many including myself. I dont really care why.

@TE5LAsaid "I am an electronics technician specialist for over 35 years."

Yes I'm sure you are. Thank you for making my day.

[abzurd]

This has been an issue for me 1-2 times per week since buying my Roku less than a month ago. It only happens right out of the gate when turning on the TV and never all of the sudden during watching. I have the menu volume set to Low. This shouldn't have anything to do with it, but I'll try turning it off and am willing to have no menu "beeps" if it keeps me from having to unplug the Roku and plug it back in every time this occurs. That's been the only thing that fixes it.

[Nancylala]

Restart your Roku to resolve audio distortion.  If it keeps happening repeatedly, reboot your internet. If still happening, contact your internet provider.

[Bluya76]

The only fix for this has been unplugging and rebooting three unit. This started bout 2 months ago on my ultra unit that is a year old. Like others have stated, it starts when first turning on the tv. Never while you're in a movie or show. Wish I had a fix for this other than unplugging it. 

[TA11dude]

I found a fix and posted in another thread https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/Static-noise-crack-popping/td-p/4267... It worked for others as well.

Go to settings -> audio -> audio mode and change from "auto" to "stereo".

Roku has a software bug with the audio mode detection. It's surprising they haven't identified or fixed this bug after years.