Solving playback issues

[WatchingDoku]

TABLO app stopped working correctly.  If settings for “Audio>Digital output format” is set to “Auto”, when I try to view live TV or a recording on TABLO, neither will open in the app.  If I change “Digital output format to “Custom>Dolby Digital (or Dolby Digital Plus or DTS on or off)” then I can open live TV and a recording however even though I see the picture there is no Audio.  All other apps are working.  For seMy veral months, I have had a problem with the TABLO app crashing when CC (Closed Caption) is on.  I have CC turned off.  This is a new problem.  I have a Firestick that works fine with TABLO.

Issue Report Tracker

Model: 3810X-Roku Streaming Stick+

Serial number: YHOOHY339387 (2130AH339387)

Software version: 14.0.4 Build 12221-50

GC Version: 12.5.25

Timestamp: 2024-11-13T18:55:10Z

Please use issue ID 87-457-615

Model: 3820X – Streaming Stick 4K

Serial number: XO1700R4PGJS (SO8Y4234PGJS)

Software Version: 14.0.4 Build 12221-CU

GC Version: 12.5.25

Timestamp 2024-11-13T19:29:03Z

Please use issue ID JS-457-649

Both of the above streaming sticks on a Panasonic TC-P65V10 Serial number LH93420011 do not work with TABLO.

I have a 3rd Roku Streaming stick on the same model of Panasonic TV that works with Software Version 13.1.4.

[renojim]

@WatchingDoku, there's not a good reason to keep posting in this thread.  If you read the thread you'll find that Roku has no intention of fixing the problem.  Go to Tablo's site to get their response.

[KevinInBoise]

https://community.tablotv.com/t/update-on-4th-generation-tablo-compatibility-with-roku-os-14/38932

The Tablo Site now says a fix is in the works “by the end of the year”

[fbucchiei]

Same problem since v14.0, unable to access both Recordings and Live TV content within the Tablo TV app, but the Roku streaming channels do work.

Help us Roku with a fix!

Fred

[BobwhiteEC221]

Tablo 4th gen working OK for a while and now only sound and no video on live TV or recordings.  Tablo firmware 2.2.52

Roku 4850X, application 0.8.801, OS 14.0.4

Tablo automated support is irrelevant.  This problem seems to be different from the incompatibility discussed on their support pages.

Any suggestions?

[Soridian]

Tablo sucks now. Roku sucks and should lose customers or come out with their own dvd for OTA.  Worthless executives are the main problem.

[Plddmc]

So I have all rokus throughout my home. All running new 14 updates. All devices will not play live or recorded on tablo BUT my 2 Roku tvs ( one TCL and the other a Onn) both with same 14 updates have no problems. Wtf??? Same software only difference is hardware???? I have roku stick. Streambar, lite and 2 other devices and all have playback issues..

[jodelavern]

Yep.  This is what’s happening.  Tablo says they are working on it.  I don’t think Roku is doing anything.  They already have your money.  They don’t care unless you are under warranty.  

[renojim]

@Plddmc, it has something to do with the TV.  I have multiple Roku devices that work while the same models don't work for other people.  Just for fun, you might want to connect one of the devices that doesn't work to one of those Roku TVs.  You'll probably find that it suddenly starts working.  It's pretty clear that Roku isn't going to revert the change.  I've also been using an Amazon Fire Stick and while I don't care for its user interface, you don't have to worry about them breaking things that used to work.

[WatchingDoku]

Agree.  My Panasonic and Samsung TV's don't work but Roku does work on Sony and Visio TV's.  I've resorted to purchasing a couple of Amazon Fire Sticks for $22 and they work fine plus I don't have the problem with Tablo crashing when using CC.