Issue Tracking Board

[Lakich1]

If it is solved, what is the solution?

[Sassy123]

When can we expect a solution to this issue. 

[Mitch63]

How is it solved if I still can't watch antenna TV channels or any recordings? Tablo TV customer support said the fix is in your lap. All of this is so unprofessional considering we all paid money for both your devices!

[MontyKWil]

Issue ID VK-427-737

Model : 3941X - Roku Express 4K+

Serial Number : X01600576GVK (S07P42776GVK)

Software version : 14.0.4 build 12221-CR

GC version : 12.4.17

Timestamp : 2024-10-24T00:57:25Z

We even bought a NEW Tablo after 3 days of not being able to watch live nework T.V., thinking the Tablo was not working properly. 

[kiwiamazon]

Someone in another Roku forum found the issue was with audio in Roku OS 14.0.4.
Go to Settings->Audio->Digital Output Format->Custom on your Roku.
Change the Dolby Digital selection (I went from Dolby Digital to Dolby Digital Plus with DTS off).
Exit out of Roku Settings, and select Tablo.
I did this on a Roku Ultra (Model 4660X) and was able to watch OTA tv again (with Roku OS 14.04)!

[twferg]

I stumbled into a post that suggested the same "solution". Tried it, and it worked for me as well.

[yogibear1]

This worked for me also.

Thank you for posting this!
I’m not sure why Roku could not lead us to this work around.

[kiwiamazon]

The problem is clearly Roku's (and not Tablo's):
Someone in another Roku forum found the issue was with audio in Roku OS 14.0.4.
Go to Settings->Audio->Digital Output Format->Custom on your Roku.
Change the Dolby Digital selection (I went from Dolby Digital to Dolby Digital Plus with DTS off).
Exit out of Roku Settings, and select Tablo.
I did this on a Roku Ultra (Model 4660X) and was able to watch OTA tv again (with Roku OS 14.04)!

[Ana7]

Just found this link for a workaround on Tablo's website: https://support.tablotv.com/hc/en-us/articles/31500935260820-Roku-OS14-Update-OTA-Player-Issue-and-W...

I tried it and it seems to have worked, at least for watching live tv. I just did a factory reset right before coming across the workaround. Since I lost all my recordings, I don't have anything recorded yet to see if the fix worked for recorded programs.

[Slick14]

The workaround did not work for me.

I made the changes, and I was able to see the recorded OTA video, but my audio was a loud screeching finger nail on chalk board or 10-penny nails on a sheet of glass loud and horrible sound so I had to revert back to Stereo, but of course, I cannot watch the recorded OTA video.

Thanks to Tablo, Roku, and all the users who are working to find a resolution.