Solving playback issues

[rowku_username]

Tablo fails to play live tv or recordings.  Goes to black screen like it's going to play and then just back to app without playing.  Was fine on 13, now on 14, doesn't work.  Tablo is version 0.8 build 800.

[Tim100]

MODEL:  3941X2 - ROKU EXPRESS 4K+

S.N.:  XO2200N5UKG6

DEVICE:  SOHAK445UKG6

SOFTWARE VER:  14.0.4

BUILD:  12221 - E4

GC VER: 12.4.17

TIMESTAMP:  2024-10-16T23:53:23Z

ISSUE ID:  G6-417-593

ISSUE: LOCAL CHANNELS AND RECORDING OF LOCAL CHANNELS WILL NOT PLAY.  INTERNET THINGS PLAY.  EXAMPLE, ION THROUGH TABLO GEN 4 WILL PLAY.  BUT FOX ON LOCAL 2.1 WILL NOT  PLAY.

[Pdxpdr46]

Exactly the same issue.  Downloadable content plays back from Tablo to Roku but live streaming and recorded does not

[moby2]

Model # 3941X2 (from box)

Model: 3941RW2-ROKU EXPRESS 4K + (from system info)

Serial # X02200NGW3FC

DEVICE ID: SOHCK41GW3FC

SOFTWARE VER: 14.0.4

BUILD: 12221-E4

GC version 12.4.17

Time Stamp: 2024-10-17T12:31:22Z

Tracker I.D.  ID FC-418-351

ISSUE: LOCAL CHANNELS AND RECORDING OF LOCAL CHANNELS WILL NOT PLAY.  INTERNET THINGS PLAY.  EXAMPLE, ION THROUGH TABLO GEN 4 WILL PLAY. 

[RokuCarly · Accepted solution]

Hi Community users!

We genuinely appreciate those who have already provided us with the necessary details needed for the investigation. Rest assured that we have already forwarded that information to our relevant team for review. 

Rest assured that we'll keep you posted once updates are available regarding this case. In the meantime, we appreciate your patience and kind understanding as we work on this.

Furthermore, to those who are experiencing the same issue of being unable to access both Recordings and Live TV content within the Tablo TV app, kindly provide us the requested details posted above. 

Note: We'll mark this post as a solution for everyone's visibility.

Best regards,
Carly

[Mmondo]

Model 3811X Roku Streaming Stick

SN YH00g0977603

Software Version14.0