Solving playback issues

[LiamRodriguez]

Hey, I have been encountering a technical glitch on the Roku community platform where users are experiencing intermittent playback issues with certain channels. Despite reinstallation attempts and ensuring a stable internet connection, the problem persists. Seeking insights from the community to troubleshoot and address this playback anomaly, as it impacts the overall streaming experience. Any guidance or shared experiences would be greatly appreciated!

[RokuArjiemar]

Hello! @LiamRodriguez,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

• Does the issue occur on only this channel, multiple channels, or all channels?
• Does this occur during TV show/movie playback, during ads, etc.?
• Specific movie or TV show (season and episode) example: the issue occurs on?
• Did removing the channel, restarting the player, and then adding the channel back again resolve the issue?

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar