Solving playback issues

[RokuDanny-R]

@RealCarlAllen

Thanks for the post.

Can please provide more information about the issue you are experiencing? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[RealCarlAllen]

Powered via the adapter provided by Roku, plugged in a wall outlet.

Model: 3900RW Roku Express

Serial: YG00GS173929

Software: 10.5.0 build 4208-51

Device ID: C4395G173929

Doesn't show "insufficient power" when I unplug-replug about 20% of the time (which is the only reason I was able to reach this screen). 

Of that 20%, if I try to connect to WiFi, it gives me the same error.

[RealCarlAllen]

Quick update:

I replaced my non-functional Roku mentioned above with a different one (I have 4 in the house) on the same TV and it connected, works seamlessly.

Since I have a fully functional one, non-functional one (and know it's not the WiFi, TV, or outlet)

I considered troubleshooting each part (adapter, cord, Roku) in various configurations to see if I could pinpoint the problematic part(s) but haven't had the time.

Let me know if that would be helpful

[St48]

I have the same issue. I’ve tried the posted solutions and still nothing. I am unable to access the menu to get the serial number. 

[Streamer317]

@St48  the serial number is written on your device 

[RokuKariza-D]

@RealCarlAllen

Thanks for the response.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[RLCOOK]

Same problem, please help

[personal information removed]

Model 3920x

SN: JF304D592806

[RokuMary-F]

Hi @RLCOOK,

Thanks for reaching out to the Roku community!

Can you please provide us with more specific information about the issue you are experiencing? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? 

We recommend starting here to troubleshoot with low power issue: What to do if the red light is flashing, or you see a "low-power" warning | Official Roku Support

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email address or payment information. Community content is visible to all Community members.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[RealCarlAllen]

Still haven't heard from anyone. It must be an issue with the Roku itself because all the others in my home work fine

[RokuMary-F]

Hi @RealCarlAllen,

Thanks for following up.

I can see that our Support team tried to reach you via email. Please check your email from our Support team, they will be assisting you regarding your low power issue.

Keep us posted if you still need help.

Best regards,
Mary