Solving playback issues

[Rin_E]

Hello, my roku is giving me a pop up saying the usb port on my TV will not power this roku device, but is plugged into an outlet. And sometimes that will go away but then I still can't connect to my internet. Please help 

[RokuDanny-R]

@Rin_E

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[KevinRH]

Hello Danny. 

I have the insufficient power problem as well. I have tried the troubleshooting methods in your last responses. Please let me know how to PM you my information. Is that “permalink” because I pressed that and it went nowhere. I have my serial number and email, ready to shoot it over for next steps.

thanks.

[RokuDanny-R]

@KevinRH

Thanks for the post.

I have responded to your PM and will continue to assist you from there.

Thanks,
Danny

[Elbcab]

I have a roku express + showing the insufficient power. I've tried all the suggestions. 

[RokuMary-F]

Hi @Elbcab,

Thanks for the post.

How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? 

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

[ike3]

Re: Insufficient Power

Hi Danny,

I've had the "Insufficient Power" message now several times over the last few months or so.

I'm plugged into a wall outlet using the Roku supplied USB power outlet and extension cable.

My Roku account email address is [personal information removed]

and my Roku Device Serial no. is BN91-17814W

Please advise. Thank you

IKE

[ike3]

It’s plugged to the tv USB port and amplifier tuner. We have this set up for several years and just for 5 months now everyday we received this insufficient power pop up.. I I plugged the roku stick and plug in back. Please help me resolve this Mary thanks.

[RokuMary-F]

Hi @ike3,

Thanks for the post.

Please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

[markcaigerwatso]

Hi,

I'm also having the insufficient power message too and I'm using the supplied power adapter. 

It's the same set up I've had for the last couple of years since I had it. Nothing has changed other than this message. 

I'm using roku express. 

Any advice please? 

Thanks