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MomofThree
Newbie

Installed apps won't open

All of a sudden the YouTube app won't open on the Roku. Now the Disney + app won't open on the Roku either. We have restarted. We have unplugged and re-plugged. We have uninstalled and reinstalled. We don't know what else to do.

Model 3920X Roku Premier

serial number YH00EW586962

ID number K4289E586962

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2 REPLIES 2
RokuArjiemar
Community Moderator
Community Moderator

Re: Installed apps won't open

Hello! @MomofThree,

Thank you for your post in the Roku Community!

We understand you are having issues with the YouTube app and Disney Plus. We appreciate your efforts in troubleshooting the problem and are pleased to assist you.

This means this device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your Roku player to stream your current channels. However, you may lose access to some channels as those channel partners update.

If you haven't already upgraded your device, you should have received an email with a discount offer to purchase a new player. You can also access this offer by signing into your Roku account and visiting the following website: https://my.roku.com/offers.

If you have any other questions or concerns, please let us know.

Regards,
Arjiemar

Arjiemar
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Installed apps won't open

@RokuArjiemar-

Roku 3920 is still on Roku's  Updatable Model List.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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