It's been 3 weeks since this critical problem has started and I am still unable to watch ITVX on Roku. Isn't it supposed to have been resolved by now?
I've got the same problem.
Hi, @Kroma
Greetings, and welcome to the Roku Community.
Thanks for letting us know about your experience with the ITVX app that keeps crashing on your Roku device. For this matter, we recommend performing the troubleshooting steps provided in my post above this thread.
If the issue persists after performing those steps, kindly provide the information below
Keep us posted on what you find out.
Best wishes,
Kash
Thank you.
It's happening on 3 devices as follows:
Device model:
1) 3930EU - Roku Express
2) 3930EU - Roku Express
3) 3940EU - Roku Express 4K
Serial no:
1) X00400M438TT
2) X00400MHDD4G
3) X01600F6N5TK
Device ID:
1) S010298438TT
2) S01V318HDD4G
3) S07U21A6N5TK
Software version:
1) 13.1.4 Build 1510-AE
2) 13.1.4 Build 1510-AE
3) 13.1.4 Build 1510-CR
Channel details:
ITVX v3.18 Build 1 (all devices)
Tracker IDs:
1) TT-373-888
2) 4G-373-921
3) TK-373-937
Looking forward to a fix.
Thanks,
Kroma
Same ISSUE with ITVX, if removed then re-added, and you chose Kids account it opens, until you once again use your main account from that point on it just crashes upon launch until you remove and re-add again. Obviously when going into the kids account it's not much.
MODEL: 3960EU - Roku Express
ITVX Version 3.18 build 1
SERIAL NUMBER: X02600VS4WDY (S0KF33CS4WDYL)
SOFTWARE VERSION: 13.1.4 BUILD 1510-ED
GC VERSION: 12.1.17
TIMESTAMP: 2024-09-16T17:46:21Z
ISSUE ID:DY-374-026
Hi, I did all these now and it does not work. The content crashes as soon as the intro video launches. Factory reset did not work.
roku resets to home screen during boot up of ITV x. I have an express and 4K roku both are reverting to home screen when trying to open ITV x. I've cleared cache, powered down Uninstalled the app and reinstalled it, I've restarted both devices, all other apps work fine. Can anyone help please?
Hello,
All of a sudden today, my ITVX App does not load on my Roku Express box.
My box is only 3 months old and has not had this issue before.
I have deleted the app and reinstalled plus I have made sure there are no updates pending.
All that happens is the App opens with the ITVX logo and then closes down.
Looking at the comments, other people have experienced the same thing.
Roku - what are you planning on doing to fix error this please?
With the greatest respect, if you read the comments, we've done as you suggest with no success. You need to inform the supplier of the app that it doesn't work on your platform. It's an issue Roku and ITVX need to resolve.