Solving playback issues

[LZCenter]

This problem gets talked about, but I am posting this because I can’t find any answer. Various standard troubleshooting articles, but not this one.  Here goes.

I have three Roku devices, but can only stream my iPhone to one of them.  It works on my Streaming Stick+ but not my two Express+ ones.  I have confirmed that both of them, 3931RW, support streaming and both are on 12.0. I have confirmed that streaming is on for both devices. 

When I bring up the IOS mirroring menu, these two devices will show up intermittently and then, suddenly disappear.

Separately, streaming to my Apple TV works fine on the TV with one of the 3931s. 

Ideas gratefully accepted. Thanks. 

[RokuERey]

Hi @LZCenter,

Thanks for getting in touch here in the Roku Community!

We would recommend taking a closer look here at some troubleshooting: How to use AirPlay and HomeKit with your Roku streaming device

Let us know what you find out and if this helps you out.

Thanks,

Rey

[LZCenter]

I've already read this.  It doesn't address anything other than general guidelines.  None of those things work.  As I said, this is really unusual.  Hoping to hear from someone who has experienced the same thing.

Thanks,

Dan

[RokuEuniceL]

Hi @LZCenter,

Thanks for keeping us updated here in the Roku Community!

We're glad to assist you with your problem with using Airplay on your Roku Express+. We'd like to know more about the issue that you are experiencing so we can assist you further. What troubleshooting steps have you taken so far? Please try to restart your Roku Express+ by unplugging it from the wall outlet and plugging it back in after a minute or by navigating to Home > Settings> System> System Restart. We also suggest that you restart your mobile phone and ensure that the software version is updated and supported. If all else fails, please try to re-set up your Apple AirPlay and Homekit and ensure that AirPlay is enabled.

We'll be waiting for your updates.

Kind regards,

Eunice

[LZCenter]

Thanks, Eunice.

So here goes.

• Model 3931RW; Software version 12.0.0
• Airplay version3.4.2.8
• Reset the router and the Roku device.
• Mirroring to my Apple TV device works fine.
• All on the same network.
• My Roku device appeared in the mirroring menu, but with a different icon than my other Roku Streaming Stick in another room; which works fine.
• I selected the device and it asked me for the access code, which I entered.
• It appeared to begin to mirror.  However, when I tried to stream something, it did not connect.  Finally, the default AirPlay screen showed up. It indicated the device was connected, but nothing appeared.  When I went back to the main Roku menu and tried to start over, the Roku device had disappeared from my mirroring menu; on both my iPhone 8+ and my iPad.

Fun stuff.

Dan

[LZCenter]

BTW, xfinity cable. 

[LZCenter]

Hold off. I may have fixed it.