Solving playback issues

[Webbjr]

i use iptv pro and it was working fine for 6 months. Now I can’t load it at all. I tried Smarters, a much better app, and same thing is happening. Some at least load but I’m not going to pay for them just to have them quit. Any ideas? I have the streambar, ultra and express plus. Using streambar in this problem 

[SaulGoode]

Im getting the same problem. I've got 2 streaming sticks but only have the problem on one stick strangely, even though they are both running the same version of software.

Pro IPTV is a paid for app which is linked to the device MAC address so I can't move it and now it's unusable.

I tried the free trial version of Smarters and that doesn't want to open either.

[RokuTakashi · Accepted solution]

Hi, @SaulGoode @Webbjr 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing with us your concern about the IPTV app on your Roku device, and we're here to assist. We recommend following the troubleshooting steps below to resolve the problem at hand.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.

Best wishes,
Kash

[jummpeur]

simply contact your provider

[bbso97]

I am having the same issue. Has yet to be resolved with the app developer. Mine is the same. App crashes every time I try to open it. 

[RokuEmmanuel-D]

Welcome to the Roku Community, @bbso97!

We understand that you're also experiencing issues with this app, and we'd be more than glad to help you with this. 

Have you tried the troubleshooting steps provided above this thread? If not, we highly suggest doing so to see if that resolves the issue. Also, if you notice that it still hasn't been resolved after the steps, the best option is to contact IPTV Customer Support for further assistance. 

All the best,
Emman

[renojim]

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@SaulGoode wrote:

Pro IPTV is a paid for app which is linked to the device MAC address so I can't move it and now it's unusable.

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Just guessing, but whatever trick the developer was using to access the MAC address is causing the app to crash under 14.0.  Roku removed the ability to get the device MAC address several versions ago, so developers had to resort to tricks.

[ghatihan]

None of the IPTV apps are working! I believe the problem is about sharing information about MAC addresses. And this is a very recent problem. I am not able to use a paid app. Uninstall/ resart / re-install is not working. Did not solve the problem. I am frustrated:(

[waltermuniz]

This is not solved. Why don't you delete your post ?

[BenSpikey]

Same issue on my Roku device. Emailed the support. Hopefully they get a fix posted soon 😔