Solving playback issues

[Mysterious1234]

Email support don’t use the website contact page it doesn’t work.  Email them directly you may need the free HDMI extender or your device maybe too close to a heat source or the device is faulty. Just email support and they will address the issue

[pinkwitch1]

How would I do that email thing if the support page is not telling me a contact address?  So far I have moved the device out just a hair after letting it cool down, and things seem fine.  

[Mysterious1234]

Email customersupport@roku.com they will be happy to help

[Traciamc]

I have bought and am using the extender, the tv is cool and I have unplugged the streaming stick and let it cool down for a couple of hours several times but the overheating message persists. What can we do? 

[Josie3]

My SN is not working. 

[pinkwitch1]

It has been many weeks now since I asked the question on everyone's mind, and what I did was move the device from the bottom of the tv, where it had lived content for many moons, and place it on a stone to disseminate the heat.  Now it is doing fine.  Notably, Roku itself never replied, so I am taking the time to give my own helpful hint.  I think it was a glitch, there were many on many types of devices in that period of time, in Roku-land.  It seems they have gotten over it.  TG for that.

[OG]

pinkwitch1

I had basically done the same thing with mine some time ago. I simply put it on a stone coaster, (which acts as a heat sink), and have not gotten the overheat message since.

[pinkwitch1]

Remarkable how low tech solutions work best in most cases, isn't it?  LOL

[Gina2021]

There is absolutely no issue with my internet nor my modem, however, my roku overheats every couple hours. No other devices have any issue whatsoever. This is, without question, a roku issue. I'm switching to Fire stick. 

[pinkwitch1]

Gina,, please read my solution above.  Use a coaster or stone to disseminate the heat build up: I have now been using the roku steadily for weeks after the original complaint with no problems at all.  Best of luck it might work for you......so lo tech, I know.