Solving playback issues

[ben5]

Suddenly, while using the remove of my Roku Premiere... everything is zoomed in. It cuts off on all sides.

It isn't the TV, as I can watch air channels AND Netflix is fine when I access it through my Smart TV. I unplugged it, but that did not help. Yes, I did plug it back in. I tried changing themes. as some other threads suggested. nope.

My roku has suddenly become a paperweight. Any thoughts?

[makaiguy · Accepted solution]

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@ben5 wrote:

Suddenly, while using the remove of my Roku Premiere... everything is zoomed in. It cuts off on all sides.

It isn't the TV, as I can watch air channels AND Netflix is fine when I access it through my Smart TV. I unplugged it, but that did not help. Yes, I did plug it back in. I tried changing themes. as some other threads suggested. nope.

My roku has suddenly become a paperweight. Any thoughts?

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First thing I'd try would be a restart of the Roku.   Settings > System > System restart

If that doesn't get it, try Settings > Display type, and set it to your set's actual resolution instead of "Auto detect".

Let us know how you make out.

[ben5]

I had to manually select the image size. You had the solution.

[Laxbuff]

I don’t have a display type option on my TCL tv. What other fixes do you have?

[Yosheka]

I’ve tried both of these and they are not working 

[Mr_Haney]

Evidently, people suggesting fixes have never experienced this issue. 

[Kgrant]

When watching cable hit the star on the Roku remote. Then go to picture size and choice auto not zoom. We just fixed it for my mother in law

[AlabamaPlateGuy]

I have a similar issue, except this issue occurred on the latest Firmware update of the ROKU device.    Nothing I am doing is fixing the issue, including all mentioned and a few more.   Can I go back to an older firmware on the ROKU device that does not have this bug?

[AlabamaPlateGuy]

Unfortunately, picture size was not an option.   Only Mode and Tracking.  Tried with YouTubeTV and Netflix. Thanks.  

[RokuDanny-R]

@AlabamaPlateGuy

Thanks for the post.

Can you please provide more specific information about the issue you are experiencing?

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of the issue

With more detailed information, we will be able to assist you further.

Thanks,
Danny