Solving playback issues

[lostbits]

8 Nov 2023

I have looked at previous posts and solutions. My issues are similar. Details are:

When logged int Netflix:
[1] After selection loading never completes.
[2] During playing of a selection playing stops and attempts to load and never starts again.
[3] When trying to select, changing selection takes > 30s.
[4] Unable to change selections.

In all cases I investigated the state of my internet connection modem and router from my PC. In all cases both modem and router were operational and I had internet WiFi access on several devices.

During the last failure, item [2] above, I was successful in watching the program after I switched to my TV Netflix connection. So, TV works, Roku doesn't.

From reading the other posts this appears to be a common problem. When will this be solved by Roku?

[RokuJohnB]

Hi @lostbits,

Thanks for posting here in the Roku Community!
We understand you're having a problem with the Netflix channel. We're happy to assist you. Please try these troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.

Kind regards,

John

[Rwandagirl]

We are having the same problem and the troubleshooting did not help. 

[RokuJanadeeK]

Thanks for letting us know, @Rwandagirl.

May we know what troubleshooting steps you have taken so far? Also, when did you start seeing this issue? Alternatively, upon exhausting the provided fixes, were you able to communicate with the channel provider to inquire further and ask for additional troubleshooting steps? If so, what were your findings?

Please keep us updated.

Regards,
Janadee