Solving playback issues

[RokuNimfa-C]

Hi @kodywhite116, 

Greetings from Roku Community. 

How about telling us first the specific behavior you are seeing with your Roku device? Like the step-by-step for us to reproduce the problem. Does the issue only occur on a specific channel or all channels on your Roku device? Could you also tell us how you are powering your Roku device? Is it connected to the TV's USB port or to a wall outlet? 

Keep us posted. 


Regards, 
Nimfa

[Mrslaurak]

It says no more cdns to cycle

[RokuNimfa-C]

Greeting @Mrslaurak, 

Thanks for your post. 

How can we be of assistance? Would you mind giving us more details regarding your concern? Please let us know any additional information you may have that would be helpful for our team looks into this problem.

Keep us posted. 


Regards, 
Nimfa

[Jerry66]

I am experiencing the same problem; selecting an app with perimeter box is absent, does not move to apps smoothly, app selection (Netflix, Amazon Prime) is made then I’m switched back to Home Screen after 5-10 minutes of viewing, forcing me to redo all selections to return to specific content.  I have Roku Model 4200X, S/N: 1GS437098451, software version 11.5.0, build 4312-04, Netflix Version 4.2, build 100018001, issue report tracker ID 51-167-733, timestamp 2023-04-27T11:33::17Z.  Steps to reproduce the issue is described above.  And I have restarted my Roku device several times by unplugging it, waiting, one minute, then reconnecting the device to a wall outlet. I have restarted my Internet router along with this routine. There seems to be no resolving this issue. I am very frustrated and don’t know why, I am paying for service that does not work. 

[RokuNimfa-C]

Greeting @Jerry66, 

Thanks for sharing with us your experience with your Roku device. 

We're sorry for the inconvenience this has caused. I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.


Regards, 
Nimfa

[JJS1]

Me too. I'm following this in hopes of remedy.

[RokuNimfa-C]

Hi @JJS1, 

Thanks for your first post in Roku Community. 

It seems that you are also experiencing the same issue on your Roku device. We'd like to know more about how this issue occurs on your end. 

Could you walk us through the situation, what are the steps to reproduce the issue you are seeing? And have you tried any troubleshooting steps to resolve the issue? 

We look forward to hearing back from you soon.


Regards, 
Nimfa