Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Channel Surfer

Netflix is not working on my Roku and hasn't been for weeks what's going on

Netflix hangs at 0% or 99% I can't watch my shows. And it works fine on my Smart TV. What's going on Roku?

0 Kudos
Retired Moderator

Re: Netflix is not working on my Roku and hasn't been for weeks what's going on

Hello @Bretito-Bonito

Thanks for getting in touch with us here at Roku.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?



0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.