Solving playback issues

[Hollidaro182]

My HBO max channel isn't working on my TCL Roku tv. Keeps giving me the error message that "an unknown error has occurred. Please contact tv provider." I've restarted my tv multiple times and checked my network, no issues. All of my other channels are working fine.

[asc85]

Having the exact same issue as you.  My wife's theory is that tonight at 10PM EDT is the finale for Mare of Easttown, and maybe there are too many people trying to sign on?

[copyleft]

can we get this escalated?

https://support.roku.com/contactus/contact-details

[Jonathan3]

Same issue here. Its very annoying. I did all of the same things as you to get it working. To no avail.

[adale]

Same problem here.  Been waiting all day for Mare of Easttown.

[Hollidaro182]

This is from their site

[Nikkicv]

Me too what is going I have reset cleared the cache and re started checked my subscription what is going on. 

[NatM]

My hbomax will load but when I attempt to play anything, I receive an error message that I need to contact my TV provider

[copyleft]

Great trouble shooting hollidaro182

[impalamantx]

We were watching the channel all afternoon.  We moved to our bedroom and went to watch in there and we have been getting a "An unknown problem occurred.  Please contact your TV provider" message on all devices now.

Anyone know why?  I have restarted all devices.  THis is a subscription channel, so it won't uninstall.  To uninstall, I have to cancel the subscription first, which may be happening regardless, but I'd like to see if I can resolve the issue.