Solving playback issues

[Rawyatt21]

Roku was working fine all day. I switched inputs to play Xbox and came back to a persistent green screen. Power cycles and switching hdmi had no difference. Connected TV is only a 15 months old and all other inputs work with other devices but not with the Roku. 

How do I fix this?

[Robert16]

I am getting that green screen on different selections Hulu, On other channels I get the circle turning and the selection wont load, DOES ANYBODY ELSE HAVE THIS PROBLEM?

[RokuDanny-R]

@Rawyatt21 @Robert16

Thanks for the posts.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of the issue

Once we have this information, we will be able to investigate the issue further.

Thanks,
Danny

[makaiguy]

@Rawyatt21-

Just a guess...

You're going to your Xbox long enough for your Roku to kick into its low power standby mode.

If you have a "Settings > System > Power" menu item, deactivating the power saving option you find under "Auto power savings" will prevent your Roku from going into standby.