Hi, @Diogobr
Welcome to the Roku Community!
Please be aware that we only support and encourage English in the Roku Community so that everyone can understand each post, and we had to use a translator to understand and respond to your inquiry.
We recommend reaching out to Globo Play's support and inquiring further about your concern. They'll be able to help you further and provide you with assistance.
We hope this will be sorted out soon.
Best wishes,
Kash
Takashi O.
Roku Community Moderator