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tammykoelling63
Reel Rookie

Getting this error when loading a new channel error:decoder:pump:write error:bad

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Many devices play this channel just fine but others get this error and they say they have updated their software.  error:decoder:pump:write error:bad

 

Need some guidance please

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makaiguy
Community Streaming Expert

Re: Getting this error when loading a new channel error:decoder:pump:write error:bad

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@tammykoelling63-

Is this a channel you are developing?

If so, you've posted to a forum for Roku users, where few, if any, will be able to help. The Developers forums are a couple of doors down the hall: https://community.roku.com/t5/Developers/ct-p/channel-developers

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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RokuJechealR
Community Moderator
Community Moderator

Re: Getting this error when loading a new channel error:decoder:pump:write error:bad

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Hi @tammykoelling63,

Welcome, and thanks for the first post in the Roku Community!

We're sorry for any inconvenience this may have caused you. We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

  • What Roku model device are you using that has an issue?
  • Does the issue occur on a specific channel or all the channels installed on your Roku device?
  • What specific troubleshooting steps have you taken so far to resolve the issue?
  • Have you tried contacting the channel provider's customer support to report the issue and get help?

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Getting this error when loading a new channel error:decoder:pump:write error:bad

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@tammykoelling63-

Is this a channel you are developing?

If so, you've posted to a forum for Roku users, where few, if any, will be able to help. The Developers forums are a couple of doors down the hall: https://community.roku.com/t5/Developers/ct-p/channel-developers

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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