This has been happening to me for months now. 2-3 minutes into a video and it goes to the home screen. I’ve tried every solution that is offered on the Support page, different website threads on the issue and nothing works.
I’ve deleted and redownloaded apps, logged out and logged back in, unplugged and plugged back in, changed inputs, turn off bandwidth saver, restarted my device, factory reset - literally nothing works.
To top it off, after I factory reset my device, now the display is messed up too. It shows the full screen when doing anything on the device and scrolls through apps and selects something to watch fine - but when it starts playing rather than the full screen it shrinks down to a rectangle in the top left corner and it’s so small I can hardly see what starts playing - before it goes to the Home Screen 2 min later.
I purchased my device from Walmart about 10 months ago and I can’t get a refund or exchange so I don’t know what else to do and I’m really upset about it as I can’t afford to be throwing devices away less than a year old.
