Hi, Community Users!
We see that you have an issue with the Frndly channel on your Roku device. We're here to help you straighten everything out.
We recommend the following steps to help resolve the issue:
- Uninstall the channel by highlighting it, pressing the * button, and selecting "remove."
- Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
- Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
- Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
- Reinstall the channel by pressing the home button on your Roku remote, scrolling, selecting "Store," and then adding the channel.
If you're still experiencing the issue after trying the troubleshooting steps, no worries! Since this seems to be a rare case related only to the Frndly app, we suggest contacting their customer support team for further help and clarity. Just a heads-up - the content on the Roku platform is mainly from streaming channels that are managed and updated independently by the channel's provider.
Please feel free to reach out if you need any further assistance.
Best regards,
Jharra
Jharra Q.
Roku Community Moderator
