Solving playback issues

[selangley]

For a couple of months, now, streaming on my Roku will frequently interrupt with typical network connectivity issues, on a variety of apps.  I just tried the factory reset step I saw suggested for similar problems. Unfortunately, that didn't seem to help. Thought it might be my outdated cable router. Upgraded the cable router to a new model and the problem persists. Tried a different network cable and a different network port on my network switch. No difference there.  Whenever I have these network problems with my Roku, I switch to the same streaming app on my PlayStation 5 and it experiences no streaming issues.  The PS5 is plugged into the same network switch as is my Roku. Must be the Roku.

Here is the TrackerId I just captured on my Roku:
ID 2N-411-610

[RokuTakashi]

Hi, @selangley 

Welcome to the Roku Community.

Thanks for letting us know about the issue you have encountered with your Roku Ultra, which is having trouble with frequent streaming timeouts. Kindly be advised that we have forwarded your concern to the appropriate Roku team for further investigation. This will be further reviewed and appropriate actions will be taken into account.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash