Solving playback issues

[shanghu7]

I’ve got an issue that is driving me crazy. I have a new Roku ultra. When I stream any football game on the Fox Sports app that is broadcasting in 4k HDR , I get frequent glitches or micro stutters every minute or so. I don’t have this issue in any other app. I downloaded the same app on my TVs built in Google TV OS and I cannot reproduce it. It’s only on the Roku. Any ideas?

[RokuTakashi · Accepted solution]

Hi, @shanghu7

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have experienced with the Fox Sports app, specifically when broadcasting in 4K HDR, and we're here to help. We'll provide you with steps to resolve the issue. Kindly follow the instructions below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

In addition, this support article might help you with What settings to adjust to play 4K Ultra HD and HDR content at 60fps.

Let us know what you find out.

Best wishes,
Kash