Solving playback issues

[ITSXSWA]

Yup definitely happening again - Fox News channel hangs- restart the app, runs for a while and hangs  again 

[ScottB3]

App is looking for a address that is not there. Options: Hit the back button, slide over to Fox Business, watch it for a second and slide back to Fox News. Best option: watch it on Fox Nation if you have it!

[jfpw]

This is what I have to do, but it's unacceptable to have to do it every 10-15 minutes.  This problem does not occur on ANY other channel. 

[jfpw]

I've had problems with Fox News channel for a long time.  I have to reset the app almost every time I go to that channel.  I'm constantly having to back out and go back in after it locks.

It doesn't happen on ANY other channel.  One might assume Roku us targeting Fox???

[jenlan13]

• I'm getting ready to dump them if they don't fix it. They have one more shot to fix this. I removed the app to try and fix it and now I can't even get Fox news app on my home screen. This isn’t a Fox news app issue, this is definitely a Roku issue. I notice not as many people are complaining, I have a feeling they've already lost a lot of customers. 

[andyross]

This has been stated a million times already. The app developer is Fox News. Roku is only responsible for distribution of the app. Fox News is responsible for any bugs in the program, or how it interacts with the Fox News servers.

Roku is a unique operating system and requires different programming skills. Most all the other platforms are based on Android or iOS.

[andyross]

And if you had fully read those threads, you would know Roku is not responsible for bugs in 3rd party apps. Fox News wrote it and runs the servers. It's up to them to fix it.

[andyross]

If you are talking about the standalone app, that is written by and the responsibility of Fox News to maintain. Roku just distributes it.

By channel, if you are using a live TV service like YouTube TV or Hulu+Live TV, then check with them.

[Jeannemalone]

100% agree. If this is a Fox News issue, ROKU'S TECH  manager should be on the job working with the Fox News Tech dept TO RESOLVE THIS ONGOING PROBLEM. Seems like ROKU might have lots of DEI hires.  Mediocrity service at best!  

[andyross]

As I posted in another thread, I doubt Roku can do much if Fox News doesn't want their help, other than pull the app entirely.