Solving playback issues

[m1nerva]

We expect you, the company of Roku, to resolve this issue for your members.  We don't care if it's the company with the app.  We pay you excellent money to stream the stations we want.  If they don't work, you, your company, Roku, should contact the company in question and get with their development dept. and figure out what the heck is going on. 

Quit passing the ball.  You all know that Fox News won't contact anybody just like you guys won't.  This is probably the last Roku of anything I'll ever buy.  Your support system sucks and this answer sucks too.  

So sick of companies pass the buck and blaming someone else.  Get with it, get with them and fix this issue.  It's been going on for years!

So disappointed in your company.

Michelle B

[m1nerva]

Mason ... I agree with you... this is a note to Roku...

We expect you, the company of Roku, to resolve this issue for your members.  We don't care if it's the company with the app.  We pay you excellent money to stream the stations we want.  If they don't work, you, your company, Roku, should contact the company in question and get with their development dept. and figure out what the heck is going on. 

Quit passing the ball.  You all know that Fox News won't contact anybody just like you guys won't.  This is probably the last Roku of anything I'll ever buy.  Your support system sucks and this answer sucks too.  

So sick of companies pass the buck and blaming someone else.  Get with it, get with them and fix this issue.  It's been going on for years!

So disappointed in your company.

Michelle B

[Fit14evr]

Of course!  I never said anything with 100%!   Regardless, it is freezing on all our TVs...seven in total... so the issue has to be either with Fox or Roku.

[andyross]

Roku itself is free to use. As far as I know, the Fox News app is a TV Everywhere app that requires a cable/satellite/Live Streaming TV subscription where it is part of your channel package. Roku is not involved in that.

Does this also affect Fox Nation? And even so, Roku is just a middleman, like Amazon, Apple, Google, who take their cut and pass it on to the service.

[RokuEmmanuel-D]

Hi Community Users.

Thanks for reporting this issue here in the Roku Community!

We understand that you are experiencing an issue while streaming Fox News Channel on your Roku device. We would like to investigate this further.

Before we proceed, we need additional information about your concern. Could you please provide the following details?

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• A photo or short video of the incident. 

We are eager to get you all back on streaming and providing these details above will be a crucial step in this thorough investigation. 

We are waiting for your prompt response. 

All the best,
Emman