Solving playback issues

[andyross]

If you are talking about the standalone app, that is written by and the responsibility of Fox News to maintain. Roku just distributes it.

By channel, if you are using a live TV service like YouTube TV or Hulu+Live TV, then check with them.

[Jeannemalone]

100% agree. If this is a Fox News issue, ROKU'S TECH  manager should be on the job working with the Fox News Tech dept TO RESOLVE THIS ONGOING PROBLEM. Seems like ROKU might have lots of DEI hires.  Mediocrity service at best!  

[andyross]

As I posted in another thread, I doubt Roku can do much if Fox News doesn't want their help, other than pull the app entirely.

[Shanna3]

Thanks for the info and I will try to contact Fox directly but Roku would probably have a better chance of getting their attention than I would. They are an app based company. Not responsible = passing the buck. 

[andyross]

When an app is installed, it will be at the bottom of your list. You can scroll down, or even scroll up as it "wraps" around. You can highlight the tile, hit the asterisk key, then choose move it where you want.

[josbuzz]

ROKU has a 'BIAS' against Fox News! The streaming APP works fine for short periods then constantly hangs.

ROKU stated they fixed the problem last month...looks like they unfixed it prior to the election.

Sounds like the FEMA issue...if you see a TRUMP sign don't give them any assistance!

[Z-man-42]

I work in IT and the best thing to do when there is an issue between components is to work on the issue until it is resolved, even if it appears to be an issue on the other side.  
Until the problem is resolved, you can’t say with 100% certainty that it isn’t a problem on your side.  

[m1nerva]

nothing freezes but fox news... been happening for over a year!  I write fox news on X & Messenger.  I guess I'll try complaining on Instagram too.!

[hodgesgr]

Did you get a fix?    I am having the same issue.....

[m1nerva]

Your Link to Fox Help does not work.

We expect you, the company of Roku, to resolve this issue for your members.  We don't care if it's the company with the app.  We pay you excellent money to stream the stations we want.  If they don't work, you, your company, Roku, should contact the company in question and get with their development dept. and figure out what the heck is going on. 

Quit passing the ball.  You all know that Fox News won't contact anybody just like you guys won't.  This is probably the last Roku of anything I'll ever buy.  Your support system sucks and this answer sucks too.  

So sick of companies pass the buck and blaming someone else.  Get with it, get with them and fix this issue.  It's been going on for years!

So disappointed in your company.

Michelle B